A certificate-level course for bank tellers, customer service officers, SACCO and microfinance staff, mobile money agents and anyone starting a career in financial services. You learn how money and the financial system work, the role of the central bank, how commercial banks take deposits, lend and process payments, how digital banking and mobile money operate, the basics of foreign exchange and trade finance, microfinance and financial inclusion, insurance and capital markets, banking law and the banker-customer relationship, risk, fraud and anti-money laundering controls, and ethical customer service. Examples are drawn from Kenya and East Africa but the principles apply widely. The course covers classroom theory; professional and national examinations are registered and taken separately.
9h13 lessonsVerifiable certificate
$212.00
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